Thank you for your order

Our emails, including our email containing the document you have ordered, may occasionally be caught by the “spam filters” that protect your email account from unwanted mail. To avoid this you should add [email protected] to your address book.

Your order has been received and will be processed as soon as possible. Orders are usually processed within 24 – 72 hours unless placed between 10pm on a Sunday and 6am on a Monday or on a public holiday, during which times the Land Registry Portal is closed. Orders placed during these times will be processed within 24 – 72 hours of the portal re-opening.

We may occasionally require additional information before we can complete your order. If so we will contact you by email within the timescales mentioned above. Please keep an eye on your email account. If for any reason we are unable to completed your order at all we will issue a refund within the timescales mentioned.

We are required to inform you that in accordance by accepting our terms and conditions you have, as required by the law to enable us to deliver your content within 14 days of receipt of payment, waived your right to a 14 cancellation period. No refund can therefore be requested in reliance on the Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013. This does not affect your remaining statutory rights.

Where possible orders will despatched electronically to the email address you have provided. Occasionally, where the documents you have requested are not available to download from Land Registry we will need to supply you instead with a paper copy. Where this is the case we will notify you at the time we process your order and will request a postal address from you at that time, however to avoid delays you may email your postal address to [email protected] now.

Kindest regards

The Land Registry Documents Team